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IT jobs Published date: February 22, 2017
  • Country: India
  • State: Karnataka
  • City: banglore
  • City area: Raja Rajeswari Nagar

Service now Advanced Administration

Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings.
Best Practices around a core set of ServiceNow applications are detailed and applied to course work.
Starting with a Requirements document, students implement workflows and system enhancements to a
ServiceNow system that has been in production for approximately 6-12 months.
A compelling story is woven throughout the course content and lab work to help students learn to:

  • Capture class work in update sets to understand their purpose and movement.

  • Implement new workflows that use a variety of activities to understand how records are generated from workflows.

  • Coordinate Service Catalog options, including two-step checkout, cart controls, and variables.

  • Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users.

  • Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting.

  • Implement a Web Services integration and learn about the possible data paths into ServiceNow.

  • Set system controls that direct the right data to the right users at the right time.

  • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.

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